All funds and plans purchased for use in Queen’s Hospitality Services are for the personal use of the owner of the account or plan only and are non-transferable. Meals may not be bought or sold, and meal plan holder must accompany guest when using guest meals. The Queen’s Hospitality Services funds and plans cannot be used as a gift card or gift certificate.
Except as otherwise expressly stated in these terms, all Queen’s Hospitality Services funds and plans are non-refundable and will expire on 24 hours before your last exam.
- Meal Plans are non-refundable past 30 days from time of purchase. Unused Off-Campus Meal Plans balances expire on 24 hours before your last exam.
- Off-campus meal plans are valid from August 31st, 2020 to 24 hours following your last Spring exam.
Unused Flex $ do not expire and may be carried over to the next academic year. - You must present your meal card for all meals and transactions.
- In order to protect your Flex $, a lost card must be reported to the Queen's Hospitality Services Office (in Victoria Hall), or to any cashier in order to freeze your account. A temporary card will be issued. Visit our website dining.queensu.ca for more details.
- A student card is issued to every student when they first arrive at Queen's. It is to be kept for the duration of your studies and is to be used only by the person to whom it is issued. A fee will be charged to replace a lost or damaged student card.
- Due to tax regulations, certain items may be subject to applicable taxes.
Refund Policy:
- I understand that all meal plans are non-refundable, non-transferable, and are not interchangeable past the 30 days from time of purchase. You have 30 days from initial purchase to refund or switch your off-campus meal plan. Fees applicable.
- Flex $ are refundable (a $50 administration fee will apply to all withdrawals – bonus dollars are not refunded).
